FAQ's

 

How many days does it usually take to receive my card?

All cards are sent using Royal Mail First Class and so they should be with you in 1-2 days. Order before 12pm weekdays to be guaranteed same day dispatch!

Can I send your cards overseas?

Both our Music Box Cards and Cracker Cards can be sent overseas. We currently deliver cards all across the world, including Australia, America and Japan! 

Which battery does your music box card contain?

They are small button cell batteries, typically found in wrist watches, that are completely encased and integral to the card, which from all regulations we understand to be completely acceptable. 

How many times can I press the music button on my music box card?

We gave somebody the task of finding this out! We discovered that you will get around 1,000 rotations from each card, so lots of chances to show off your music box card to your friends and family. In a lot of cases the cards are likely to continue playing for years! 

The magnetic character sometimes falls down on my card when the music is switched on

We have a simple fix for this. If you smooth the bottom of the character across a flat hard surface a couple of times and then try again, this will solve any problem - we rarely have any problems with the characters standing, but if we do, this often rectifies it by making the surface completely flat. 

My magnetic chip doesn’t move

Now this one is extremely rare, though if this is the case, you may just have the character in the wrong spot! Please ensure that your character is in the centre of the card and then press the button to watch them dance  around the scene.  

Will my cracker card always bang?

The snaps we use in our cracker cards are traditional snaps found in Christmas Crackers, and whilst we cannot 100% guarantee there will be a bang - they do bang the majority of the time (very loud!). We are however sure the design of the cards will still wow whoever receives them!

I’d like to be able to sell your cards in my shops

Great! Please sign up to our online wholesale site using the link below https://www.mydesigncollections.com/a/wsg/proxy/signup 

Can I personalise my message in the card and have it sent to the recipient?

Sadly, this isn’t currently available, although if we receive lots more request for this service, then this could happen in the future! Get in touch with us at hello@mydesigncollections.com.